Data Deletion Instructions

This page explains how GrowVisi users can request deletion of personal data and workspace data associated with our WhatsApp CRM service. This satisfies Meta's requirement for user data deletion instructions for apps that use Facebook Login and WhatsApp integrations.

Signed-in users:

1. Log in at https://www.growvisi.in
2. Go to Dashboard → Settings → Account
3. Disconnect any connected WhatsApp numbers in the WhatsApp section
4. Scroll to Delete account, enter your password, type DELETE, and confirm
5. We remove your account and workspace data promptly (typically within 30 days for backups)

Send an email to:

privacy@growvisi.in

Include:

• Subject line: Data deletion request
• Your full name and registered email address
• Your organization / workspace name (if known)
• WhatsApp business phone number connected (if any)
• Whether you want full account deletion or specific data removed

We may ask you to verify identity before processing the request to protect your data.

After a verified deletion request, we delete or anonymize, where applicable:

• Account profile (name, email, organization)
• Workspace settings and team membership
• WhatsApp connection tokens (encrypted credentials)
• Conversations, messages, leads, and pipeline data in your workspace
• Support correspondence related to your account

We may retain limited information when required by law or for legitimate purposes, such as:

• Billing and tax records for the period required by law
• Security logs and abuse-prevention records (typically up to 90 days)
• Data already included in encrypted backups until those backups expire
• Aggregated or anonymized analytics that cannot identify you

If you signed in with Facebook Login, Meta may send a data deletion request to our callback. You will receive a confirmation code and can check status at /data-deletion/status. For full removal of your GrowVisi workspace, also use Settings → Delete account while signed in.

Deleting your GrowVisi account removes data stored in GrowVisi. It does not automatically delete your WhatsApp Business Account with Meta. To remove WhatsApp-side data or disconnect messaging, you must also manage your account in WhatsApp Manager and follow Meta's processes.

If you connected via Facebook Login, you can remove the GrowVisi app's access in your Facebook settings under Business integrations or Apps and websites.

If you are a consumer who messaged a business using WhatsApp, your messages are controlled by that business (our customer). Please contact the business directly to exercise your privacy rights. They may use GrowVisi to process deletion requests on their side.

We aim to complete verified deletion requests within 30 days. Complex requests or legal holds may take longer; we will notify you if so.

See our Privacy Policy for full details on how we process personal data.